Ncd

Contact Center Systems Administrator

Ncd

2 hours ago
Dallas, TX
Onsite
Full Time
Senior
0 applicants
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Ncd
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About this role

A Contact Center Systems Administrator at NCD manages the configuration, optimization, and support of the company's contact center platform, focusing on system improvements and platform ownership.

Skills

Qualifications

5+ years contact center systems administrationZoom Contact Center experiencePhone system migration supportIVR and call flow designContact center reporting
Ncd

About Ncd

ncd.com

NCD is a Dallas-based insurance company that offers award‑winning dental and vision plans. Its products are designed to give members peace of mind for routine and preventive dental and eye care, serving individuals and employer groups. The company emphasizes accessible plan options, network access, and customer support to help members manage their dental and vision benefits.

About Ncd

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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