Contact center Training&Quality and Process Improvement Specialist – Banking Operations (Zinia)

Santander(2 months ago)

HybridFull TimeSenior$109,236 - $146,729 (estimated)Banking Operations

About this role

Zinia is the checkout lending platform of the Santander Group, focused on buy-now-pay-later and cobranded credit solutions across Europe. This role supports the platform's international expansion by ensuring high-quality contact center operations, training frameworks, and process standardization to deliver a consistent customer experience across geographies.

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Required Skills

Quality Assurance
Training Delivery
Process Improvement
Root Cause Analysis
Contact Center
CRM
IT Implementation
Calibration
Coaching
Customer Experience

Qualifications

COPC

About Santander

santander.com

Santander is a global banking group headquartered in Spain that provides retail, corporate and investment banking, payments, asset management and insurance across Europe, Latin America and other markets. Its stated purpose is to help people and businesses prosper, guided by the values Simple, Personal and Fair, and it serves customers through a mix of branch networks and digital channels. Companies and consumers choose Santander for its broad product set, international footprint and focus on digital innovation and sustainable finance.

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