Contact Centre Agent
Absa Bank(5 days ago)
About this role
This role involves providing excellent customer service through various channels such as inbound and outbound calls, social media, and digital requests. The job requires monitoring ATMs, managing customer complaints, and identifying sales leads, all while ensuring timely resolutions and maintaining customer satisfaction.
Required Skills
- Communication
- Telephony
- Negotiation
- Problem-solving
- Active Listening
- Troubleshooting
- Computer Literacy
- Multilingual
- Customer Service
Qualifications
- Bachelor`s Degree in Business, Commerce or Management Studies
About Absa Bank
absa.co.zaWith Absa's Digital Banking services, you can open a bank account, get a loan, or sign up for internet banking quickly and easily.
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