Contact Centre Manager
AWE plc(1 month ago)
About this role
A Contact Centre Manager at Utilita leads the organisation's contact centre function, ensuring a customer-first approach and high operational standards. The role supports leadership of frontline managers and contributes to the wider customer experience strategy while working between Chandlers Ford and remote locations.
Required Skills
- Contact Centre
- Team Leadership
- Customer Service
- Resource Planning
- Scheduling
- Performance Management
- Data Analysis
- Reporting
- Continuous Improvement
- Stakeholder Engagement
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