Contact Centre Officer

The role involves working 16 hours per week on Monday and Sunday nights (10:45 pm – 7:15 am) as the first point of contact for community enquiries in Tauranga City Council's 24/7 Contact Centre. You will handle a variety of queries via phone, email and social media, using strong listening and communication skills to provide accurate information and direct requests to the appropriate services. The position includes a six‑week training period and a required weekly one‑hour meeting.