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© All Rights Reserved. ApplyBlast.com
Hiddenwell
The Contact Centre Operations Manager supports the day-to-day operation of the Central Reservations and Guest Contact Centre, driving performance through operational insight, planning, and continuous improvement. This collaborative role focuses on monitoring service delivery, optimizing workforce resources, and translating data into actionable recommendations to ensure exceptional guest experiences. The position requires strong analytical capabilities and stakeholder management to influence performance across the luxury spa and hotel portfolio.
Hiddenwell is a collection of award-winning spa and hotel destinations set in stunning UK countryside locations. They offer a range of experiences including spa days, spa breaks, twilight spa evenings, treatments, and spa memberships across their destinations in Staffordshire and Nottinghamshire. Their properties include Hoar Cross Hall Spa Hotel and Eden Hall Day Spa, designed to help guests relax, recharge, and feel their best.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Hiddenwell.
42% below the average for this role