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© All Rights Reserved. ApplyBlast.com
CAA Niagara
The Contact Centre Representative serves as the first point of contact for members requiring emergency roadside assistance, gathering critical details and initiating dispatch support. This fast-paced role requires empathy, problem-solving skills, and a calm approach to ensure prompt and compassionate service during urgent situations. The position involves collaborating with dispatchers and team members to maintain service excellence and operational efficiency.
CAA Niagara is the regional branch of the Canadian Automobile Association serving the Niagara area and more than 130,000 members. It offers 24/7 roadside assistance (towing, battery jumpstarts, lockout and tire services), vehicle and home insurance, travel planning and booking, and a rewards program with member discounts. Members also get access to travel protection and digital tools alongside in-person retail and service locations. CAA Niagara focuses on member-first services, safety education and local advocacy on transportation and consumer issues.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for CAA Niagara.
26% below the average for this role