Contact Centre Team Leader
Markel(1 month ago)
About this role
A Team Leader for Insurance Sales (Contact Centre) based in Manchester leading the New Business team and partnering with the Sales Manager to drive performance and customer excellence. The role focuses on people leadership, coaching, and creating a high‑performing, compliance‑focused contact centre culture. The position supports recruitment, onboarding and escalation handling while aligning closely with retention and wider sales strategy.
Required Skills
- People Leadership
- Coaching
- Performance Management
- Customer Service
- Sales
- Retention
- Communication
- Time Management
- Data Analysis
- Compliance
+2 more
Qualifications
- CII Qualification (or working towards)
About Markel
markel.comMarkel provides specialty insurance coverage and creates seamless solutions across multiple types of insurance risks for the US market and around the globe.
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