Contact Centre Team Leader
Williams Lea(26 days ago)
About this role
A Contact Centre Team Leader role at Williams Lea and TSO based in Norwich. The position supports inbound customer services for high-profile clients on a full-time, permanent hybrid schedule (minimum 3 days in office). The role includes a salary of £30,000 per annum plus monthly team performance bonuses.
Required Skills
- Team Leadership
- Coaching
- Performance Management
- Complaint Handling
- Quality Assurance
- Client Engagement
- Data Analysis
- Microsoft Excel
- Communication
- Training Delivery
About Williams Lea
williamslea.comThe leading provider of business support services to financial, legal and professional services firms worldwide. Visit our website today.
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