Contact Manager

The Contact Manager serves as the primary interface between WinGD and customers for Long-Term Service Agreements (LTSAs), ensuring smooth communication, coordination, and execution of service commitments. This role focuses on customer satisfaction and operational excellence by overseeing maintenance service delivery, managing the LTSA lifecycle, and collaborating with internal teams to resolve issues. The position involves tracking service KPIs, identifying opportunities for service enhancement, and maintaining strong customer relationships.