Capita
The Continuous Improvement Manager supports the Head of CI and Quality in executing strategies to drive service improvements across Customer Management accounts. This role involves leading cross-functional data-led initiatives, applying Lean 6-Sigma methodologies, and collaborating with internal and external stakeholders to optimize operations and enhance customer outcomes. The manager is responsible for setting quality strategies, leading high-performing teams, and implementing process re-engineering projects to generate tangible business value.
Headquarters
London, England, United Kingdom
Company Size
10001+ employees
Founded
1984
We help millions of people each day with digitally-enabled solutions to transform and simplify the connections between government & citizens, businesses & customers.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Capita.
38% below the average for this role