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Control Tower at JAS Worldwide - ApplyBlast

Control Tower

JAS Worldwide

6 days ago

3.2 on Glassdoor

Guadalajara, Jalisco, Mexico

Onsite

Full Time

Manager

0 applicants

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About this role

The Control Tower serves as the regional dedicated customer support contact, assisting with day-to-day queries from customers and logistics personnel while providing proactive exception management to alert clients of potential transit time delays. This role involves monitoring and tracking shipments, coordinating between origin and destination teams, and resolving issues quickly to ensure effective communication and customer satisfaction. The position also requires enforcing SOP compliance, managing new service implementations, and supporting account management with reporting and ad hoc quotes.

Responsibilities

Monitor and track customer bookings and shipments to update clients on status and delays
Provide proactive exception management and resolve potential risks to prevent transit time delays
Coordinate between origin and destination teams while enforcing SOP compliance globally

Skills

About JAS Worldwide

jas.com

Headquarters

Atlanta, Georgia, United States

Company Size

5001-10000 employees

Founded

1978

View Profile

JAS Worldwide is a global logistics company with over 40 years of experience specializing in freight forwarding (air, ocean, road, and rail), customs brokerage, cargo insurance, and contract logistics. The company serves a wide range of industries — from aerospace and pharma to retail and e-commerce — with tailored supply chain solutions. JAS Worldwide also offers green logistics solutions aimed at reducing customers' carbon footprints.