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Conversational AI – Player-Coach at Genesys - ApplyBlast

Conversational AI – Player-Coach

Genesys

11 days ago

Remote

Full Time

Manager

0 applicants

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About this role

As a UX Design Manager focused on Conversational AI, this player-coach role combines hands-on design leadership with managing a small team of designers to shape how end customers interact with AI across voice and digital channels. The position involves leading complex design problems, conducting research, and providing guidance on conversational and voice UX to deliver high-quality, research-informed experiences. Success in this role requires balancing direct design contributions with coaching and developing the team's capabilities in AI-driven customer interactions.

Responsibilities

Lead complex Conversational AI design problems from discovery through validation
Manage and coach a small team of designers focused on virtual agents and AI workflows
Guide the design of AI interactions across voice and digital channels

Skills

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.