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Coordinator, Member Engagement Service at CVS Health - ApplyBlast

Coordinator, Member Engagement Service

CVS Health

4 months ago

3.2 on Glassdoor

Texas

Hybrid

Full Time

Junior

0 applicants

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About this role

As a Member Engagement Customer Service Coordinator at CVS Health, you will serve as a liaison between the Member Engagement team, health plans, members, and physician practices. This phone-based role involves coordinating medical appointments, documenting interactions, and supporting productivity goals while adhering to strict privacy regulations for protected health information. You will primarily interact with individuals enrolled in Medicare Advantage and Medicaid plans to facilitate their access to primary care.

Responsibilities

Make outbound calls to members and medical facilities to schedule appointments
Coordinate communication between members, clinicians, and doctors offices
Document all member interactions thoroughly and maintain accurate notes
Use internal and external systems to ensure smooth communication flows
Support warm transfers to and from clinicians and call center representatives

Skills

Qualifications

High School Diploma

About CVS Health

cvshealth.com

Headquarters

Woonsocket, Rhode Island, United States

Company Size

10001+ employees

Founded

1963

View Profile

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.