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Coordinator Team Lead, Call Center at Denver Health - ApplyBlast

Coordinator Team Lead, Call Center

Denver Health

1 day ago

Denver, Colorado, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Coordinator Team Lead, Call Center oversees the daily activities of a team of agents in a healthcare setting, serving as a liaison between clinics and the call center. This role involves training and monitoring agents, ensuring operational standards are met, and supporting leadership in improving service quality. The position requires excellent customer service skills and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities

Oversee daily call center agent activities and monitor performance to ensure operational standards
Train agents on call center procedures, processes, and computer applications
Conduct quality assurance audits and review agent performance with the Quality Assurance team

Skills

About Denver Health

denverhealth.org

Headquarters

Denver, Colorado, United States

Company Size

5001-10000 employees

Founded

1860

View Profile

Denver Health is a comprehensive, integrated health system dedicated to providing high-quality, equitable health care to community members regardless of their ability to pay. It operates a main campus hospital, urgent care clinics, school-based health centers, pharmacies, and paramedic and public health programs across Denver, Colorado. Denver Health also educates future health care professionals and conducts research to continuously improve patient care.