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Core Customer Care Advisor at Chanel - ApplyBlast

Core Customer Care Advisor

Chanel

24 days ago

3.8 on Glassdoor

Kuala Lumpur, Malaysia

Onsite

Full Time

Junior

0 applicants

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About this role

The Core Customer Care Advisor serves as the primary point of contact for clients, addressing queries and needs in Bahasa Indonesia while delivering a unique CHANEL luxury experience. This role involves building long-term client relationships, providing product advisory, and ensuring seamless service across all channels. The advisor collaborates with internal stakeholders to resolve issues and support outbound engagements.

Responsibilities

Address client queries and needs in Bahasa Indonesia as first line of contact
Provide product advisory and deliver personalized customer service across all channels
Escalate cases to functional teams and assist with outbound client engagements