Core Training Facilitator

The Core Training Facilitator is responsible for delivering and facilitating core training to Crisis Contact Center staff across voice, chat, and text modalities. This role ensures new hires and transitioning staff are equipped with the knowledge, skills, and confidence to provide high-quality, trauma-informed, and policy‑compliant crisis intervention services. The position also assesses trainee readiness, provides feedback, and collaborates with quality and operations teams to continuously improve training content.