Corporate Customer Service Representative

The Corporate Customer Service Representative handles incoming calls, emails, and chats from external customers and internal staff to resolve inquiries regarding company services, complaints, and shipment tracking. This role requires maintaining professional communication, processing shipment changes, and generating customer reports to ensure timely resolution and accurate record-keeping. The position demands strong organizational skills, proficiency in Microsoft Office, and the ability to manage a high-volume workload in a fast-paced environment.