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CRC Technician H/F - Braga at Sedgwick - ApplyBlast

CRC Technician H/F - Braga

Sedgwick

5 months ago

3.2 on Glassdoor

Braga, PT

Hybrid

Full Time

Junior

0 applicants

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About this role

An Assistant Customer Relationship Centre (CRC) Technician at Sedgwick manages inbound and outbound calls in Portugal to handle insurance claims and support policyholders. The role requires processing high call volumes while maintaining high quality standards and efficiency across the claims lifecycle. This position focuses on providing clear, effective solutions for both insured individuals and insurance companies to ensure customer satisfaction.

Responsibilities

Manage 50 to 60 daily inbound and outbound calls related to claims
Integrate necessary documents into claim files
Provide adapted solutions or direct inquiries to the correct contacts
Track calls accurately using internal management tools
Maintain high service quality standards while solving customer issues

Skills

About Sedgwick

sedgwick.com

Headquarters

United States

Company Size

10001+ employees

Founded

1969

View Profile

Sedgwick's tech-enabled risk, benefits, and integrated business solutions include comprehensive claims management and loss adjusting across industries.