Credit & Collections Analyst II

About this role

Responsibilities

• Assist with creating inquiries after deduction has been posted to customer account and work with internal departments and customers to clear open deductions and improve working capital.
• Review, analyze and respond accordingly to the weekly deduction file sent by team.
• Follow-up with all aged items needing collection efforts, take ownership of accounts in assigned portfolio.
• Analyze order hold screen to review payment history and release orders multiple times each day.
• Engage customers through email correspondence to collect on debts and determine reason for any payment delinquency.