Crisis Text Line, Inc.
The Crisis Counselor Supervisor provides real-time guidance and support to remote volunteer Crisis Counselors, stepping into texter conversations as needed and leading during high‑risk situations. This role ensures high‑quality care for texters, monitors counselor performance, and contributes to training and quality improvement initiatives.
Headquarters
New York, New York, United States
Company Size
201-500 employees
Founded
2016
Crisis Text Line is a nonprofit that provides free, 24/7 confidential crisis support by SMS — text HOME to 741741 — offering help in English and Spanish for people facing suicide, anxiety, depression, bullying, and other mental-health crises. Trained volunteer crisis counselors use the organization’s secure platform to triage, de-escalate, and connect texters with local resources when needed. Crisis Text Line also partners with schools, healthcare providers, and researchers to improve crisis response through training and data-driven insights.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Crisis Text Line, Inc..
43% below the average for this role
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