hopelink

Crisis Services Shift Lead

hopelink

1 day ago
Remote
Full Time
Senior
0 applicants
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About this role

A Shift Lead at HopeLink Behavioral Health provides real-time operational oversight and support during crisis services shifts, ensuring continuity of care and service quality. The role involves monitoring service levels, managing coverage during high-demand periods, and facilitating communication across teams.

Skills

Qualifications

Bachelor's in social work, psychology, or human services18 months of direct crisis contact center experienceKnowledge of risk assessment, trauma-informed care, and de-escalation techniques
hopelink

About hopelink

hopelinkbh.org

HopeLink Behavioral Health is a nonprofit organization delivering behavioral health services, crisis intervention, and suicide prevention in the community. Its mission is to change and save lives by providing accessible support and resources during times of distress. Built on the idea of hope and help, HopeLink aims to be a trusted partner for individuals and families seeking mental health care and crisis assistance.

About hopelink

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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