CRM Architect
ServiceNow
About this role
A CRM Architect at ServiceNow plays a key role in designing and guiding end-to-end CRM solutions for enterprise customers, focusing on leveraging ServiceNow products to optimize business processes and deliver transformative solutions. The role involves engagement with stakeholders, industry best practices, and extending ServiceNow capabilities, especially in customer service management and AI integration.
Skills
About ServiceNow
servicenow.comServiceNow is a cloud-based platform that automates and manages enterprise workflows across IT, HR, customer service, security, and other business functions. Its Now Platform combines low-code app development, AI and automation, workflow orchestration, and analytics to digitize processes and connect previously siloed teams. Core offerings include IT service management (ITSM), IT operations, customer and HR service delivery, security operations, and industry-specific workflow apps. Organizations use ServiceNow for faster issue resolution, improved visibility, extensible integrations, and scalable operational efficiency.
About ServiceNow
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for ServiceNow.
Salary
$158k – $211k
per year
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