CRM & CDP Solution Analyst (Microsoft Dynamics 365 CRM and Bloomreach CDP)

Air Canada Vacations is seeking a Senior CRM & CDP Solution Analyst to lead the functional design and implementation of Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP). This hands-on role involves translating business requirements into scalable solutions, collaborating with stakeholders and system integrators, and ensuring successful delivery and transition to support. The position focuses on driving customer, sales, service, and marketing initiatives through effective CRM and CDP configurations.