CRM & CDP Solution Analyst (Microsoft Dynamics 365 CRM and Bloomreach CDP)

Air Canada Vacations is seeking a Senior CRM & CDP Solution Analyst to lead the functional design and implementation of Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP). This hands-on role involves translating business requirements into scalable CRM and CDP solutions while collaborating with stakeholders, IT teams, and external system integrators. The position focuses on ensuring successful delivery and transition to support for customer, sales, service, and marketing operations.