CRM Dynamics and Business Systems Analyst

The CRM Dynamics & Business Systems Analyst at FHLBank Indianapolis administers and optimizes core business development platforms, including Microsoft Dynamics 365 CRM, the Member Portal, and Sitefinity. This role serves as a key liaison between Sales, Marketing, Operations, and IT to ensure systems support member engagement, relationship management, and data-driven decision-making. Responsibilities include managing security roles, automating workflows, overseeing contact data integrity, and collaborating with stakeholders to enhance reporting and digital engagement initiatives.