About this role
Monzo is hiring a Senior CRM Lead to own Product CRM across Core, Wealth, Borrowing and Business product lines. The role focuses on shaping how Product CRM operates at Monzo and guiding the team through a period of change and growth. This position is based in London (hybrid) or remote within the UK.
Required Skills
- CRM
- Lifecycle Marketing
- Data Analysis
- SQL
- Looker
- Braze Reporting
- Leadership
- Strategy
- Prioritisation
- Stakeholder Management
+1 more
About Monzo
monzo.comMonzo is an app-first UK challenger bank (founded 2015) focused on "making money work for everyone." It offers free UK current accounts — personal, joint and business — plus in-app tools to organise, save and invest, with features like budgeting, Pots, instant spending notifications and card controls. Monzo also provides credit products and business services, and emphasizes a clean mobile experience, transparency and community-driven product development. Headquartered in London, it’s known for fast onboarding and strong customer support.