CRM Operations Manager

About this role

Responsibilities

• Serve as HubSpot SuperAdmin responsible for system configuration, user permissions, integrations, and platform governance.
• Partner with stakeholders to understand business requirements into CRM configuration, including objects, workflows, pipelines, automation, and lifecycle management.
• Maintain CRM data integrity through governance policies, data hygiene standards, deduplication processes, and process management.
• Build and maintain reports and dashboards to track pipeline performance, commercial activity, and key revenue metrics.
• Provide ongoing CRM support including users training, pipeline management guidance, and issue resolution.