Brigham and Women

CRM Sr Manager Digital Platforms

Brigham and Women(1 month ago)

HybridFull TimeManager$115,398.4 - $167,845.6Digital Patient Experience
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About this role

The Sr Manager of Digital Platforms at Mass General Brigham leads CRM strategy and the Salesforce-based digital platform to improve patient and customer engagement. This role shapes the product roadmap, oversees delivery of scalable CRM solutions, and collaborates with IT, clinical, and business stakeholders to drive adoption and measurable value.

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Required Skills

  • Salesforce
  • CRM
  • Product Ownership
  • Roadmapping
  • Requirements Gathering
  • UX Design
  • Stakeholder Management
  • Team Leadership
  • QA Testing
  • KPI Definition

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Qualifications

  • Bachelor’s Degree in Engineering, Mathematics, Computer Science or Related Field
  • Salesforce Platform Administrator
  • Salesforce Platform Developer I
  • Salesforce Data Architect (Preferred)
  • Salesforce Application Architect (Preferred)
  • Salesforce Integration Architect (Preferred)
Brigham and Women

About Brigham and Women

brighamandwomens.org

Brigham and Women’s Hospital is one of the top hospitals in America with more than 790 beds, and a premier teaching hospital of Harvard Medical School. Learn more.

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