ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
HCL Group
The Cross Functional ITSM Lead (L3) leads and governs Incident, Change, and Problem Management processes within a managed services environment. This role oversees major incident leadership, process compliance, root cause elimination, and continuous service improvement to ensure ITIL-aligned operations. The position requires coordinating across multiple technical towers, vendors, and stakeholders to maintain service quality and minimize business impact.
HCL Group is a pioneering Indian conglomerate established in 1976, recognized as one of India's original IT garage start-ups and an early innovator in modern computing. The Group operates a portfolio of companies spanning technology services (HCLTech), software products (HCLSoftware), healthcare solutions (HCL Healthcare), IT distribution (HCL Infosystems), and online education (HCL GUVI). It also invests in philanthropy, sports, and music through various strategic programs and foundations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for HCL Group.
HCL Group didn’t post a salary, so this is our estimate from similar listings.
39% below the average for this role
CROSS FUNCTIONAL LEAD L1
Wipro
Senior ITSM Process Owner
pacificlifeinsurance.com
Specialist - ITSM Major Incident Management
Davies
Senior ServiceNow ITSM Practitioner
Prudential Hong Kong
Corporate Vice President - ITSM Major Incident & Problem Manager
new york life
Senior Systems Analyst, ITSM
Ryan Companies US