Cross Technology Managed Services Engineer (L1)
NTT DATA,(6 months ago)
About this role
A Cross Technology Managed Services Engineer (L1) at NTT DATA provides first-line support to ensure clients' IT infrastructure and systems remain operational. The role focuses on monitoring client environments, identifying and resolving standard/low-complexity incidents, and maintaining service continuity across multiple technology domains. The position emphasizes meeting service level agreements and delivering a positive client experience.
Required Skills
- Troubleshooting
- Incident Management
- ITSM Tools
- Monitoring
- Patching
- Configuration Management
- Problem Analysis
- Disaster Recovery
- Client Communication
- Knowledge Management
+2 more
Qualifications
- Bachelor's Degree in IT or Computing
About NTT DATA,
global.nttAt NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.
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