Cross Technology Service Delivery Field Support Engineer (L1)

NTT DATA,(3 months ago)

SingaporeOnsiteFull TimeJunior$64,336 - $85,853 (estimated)Service Delivery

About this role

The Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA is an entry-level role delivering first-line remote and onsite technical and field engineering support to clients. The position focuses on restoring and maintaining service by managing and resolving incidents to meet Service Level Agreements. It supports a range of collaboration and infrastructure technologies while liaising with stakeholders and vendors to ensure operational continuity.

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Required Skills

Technical Support
Troubleshooting
Incident Management
Network Routing
Switching
VoIP
IP Telephony
Configuration
Remote Support
Field Engineering

+2 more

Qualifications

Bachelor's Degree in Information Technology or Computing
CCNA
CCNA (Data Center)
JNCIA
ACMA
MS700
MS720
Webex Calling Certification

About NTT DATA,

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At NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.

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