Cross Technology Service Delivery Field Support Engineer (L3)
NTT DATA,(1 month ago)
About this role
The Cross Technology Service Delivery Field Support Engineer (L3) at NTT DATA is a seasoned engineer providing third-line remote and onsite technical and field engineering support to clients. The role focuses on proactive incident identification, troubleshooting and resolution to restore services and meet SLAs. The engineer liaises with stakeholders and vendors and creates knowledge articles and work instructions to ensure continuity and quality of service.
Required Skills
- Networking
- Routing
- Switching
- VoIP
- Collaboration
- Troubleshooting
- Incident Management
- Field Engineering
- Remote Support
- Cisco
+2 more
Qualifications
- Bachelor's Degree in Information Technology
- CCNP
- CCNP Collaboration
- Cisco DevNet
- JNCIS
- ACMP
- Microsoft MS700
- Microsoft MS720
- Webex Calling Certification
- Webex Contact Centre Certification
+4 more
About NTT DATA,
global.nttAt NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.
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