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CS Business Analyst at Philips - ApplyBlast

CS Business Analyst

Philips

4 months ago

3.8 on Glassdoor

Singapore

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Service Business Analyst at Philips supports service operations across the APAC region by analyzing performance metrics and driving operational excellence. The role involves collaborating with cross-functional teams to develop data-driven insights, improve reporting frameworks, and enhance customer experience through standardized processes.

Responsibilities

Analyze service performance data to identify trends and improvement opportunities
Develop and maintain dashboards to support data-driven decision-making
Ensure accuracy and timeliness of operational data across systems
Monitor key service KPIs and flag gaps with recommended actions
Collaborate with cross-functional teams to align on data and resolve discrepancies

Skills

Qualifications

Bachelor's degree in Business AdministrationBachelor's degree in EngineeringBachelor's degree in Operations Management

About Philips

philips.com

Headquarters

Amsterdam, North Holland, Netherlands

Company Size

10001+ employees

Founded

1891

View Profile

Learn more about Philips and how we help improve people’s lives through meaningful innovation in the areas of Healthcare, Consumer Lifestyle and Lighting.