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CS Learning & Development Specialist at Quince - ApplyBlast

CS Learning & Development Specialist

Quince

2 months ago

3.3 on Glassdoor

Barcelona, Catalonia, Spain

Onsite

Full Time

Medior

0 applicants

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About this role

The CS Learning & Development Specialist will design, deliver, and continuously improve onboarding, nesting, and ongoing enablement programs for Quince's global Customer Care team. The role leverages AI‑enabled learning tools, scalable digital formats, and facilitation techniques to accelerate agent proficiency and enhance customer experience outcomes worldwide.

Responsibilities

Lead end‑to‑end new hire onboarding experiences
Leverage AI‑assisted tools to increase training throughput
Establish personalized interventions for at‑risk learners

Skills

About Quince

quince.com

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2018

View Profile

Quince is a direct-to-consumer brand that offers high-quality wardrobe and home essentials at radically low prices. They source premium materials—Mongolian cashmere, Italian leather, Turkish cotton and washable silk—and sell apparel, footwear, home textiles and leather goods with no middleman markup. Quince emphasizes classic design, durable construction and transparent pricing to make luxury basics accessible to more people. The brand targets value-conscious shoppers who want elevated essentials without premium retail markups.