CS Operations Specialist
Bolt Technology(18 days ago)
About this role
The CS Operations Specialist is a Tier 2 expert on Bolt's Support team based in Dar es Salaam, Tanzania, working across the ride-hailing and food delivery business. The role focuses on protecting customer and brand integrity by linking frontline operations with process and quality standards. It sits within a fast-growing, hybrid environment and supports cross-market collaboration and continuous improvement.
Required Skills
- Escalation Handling
- Complex Cases
- Quality Assurance
- Process Improvement
- Stakeholder Management
- Cross Functional
- QA Audits
- Customer Experience
- Shift Work
- English Fluency
About Bolt Technology
bolt.euBolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.
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