CS Operations Specialist
Bolt Technology(18 days ago)
About this role
Bolt is seeking a CS Operations Specialist to join its Support team in Accra, supporting ride-hailing and food delivery operations. This Tier 2 role acts as a quality anchor and liaison between frontline teams and cross-functional partners, helping uphold service standards and protect customer and brand integrity.
Required Skills
- Escalation Handling
- Complex Case
- Quality Assurance
- Process Integrity
- Stakeholder Management
- QA Audits
- Communication
- Shift Flexibility
About Bolt Technology
bolt.euBolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.
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