CS Operations Specialist
Bolt Technology(9 hours ago)
About this role
A CS Operations Specialist at Bolt in Accra ensures high standards of customer care across the ride-hailing and food delivery businesses, focusing on sensitive and high-impact customer interactions. The role acts as a quality anchor within the Support team, promoting consistency and reliability across in-house and outsourced support channels. It collaborates with cross-functional teams to uphold documentation and care standards.
Required Skills
- Case Handling
- Escalations
- Quality Assurance
- QA Audits
- Process Improvement
- Investigation
- Documentation
- SLA Compliance
- Communication
- Shift Work
+2 more
About Bolt Technology
bolt.euBolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.
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