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TotalBankMiami
The CS Specialist I - Customer Service Center is responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank’s call center. This role serves as the primary point of contact for customers, providing professional and courteous support while adhering to established service levels and metrics. The position requires strong communication skills, the ability to de-escalate situations, and proficiency in digital banking services across various devices.
TotalBank is a registered trademark and marketing name of City National Bank of Florida (CNBFL), offering online banking products including High-Yield Certificates of Deposit and Money Market Accounts. The bank provides FDIC-insured deposit products with competitive APY rates and emphasizes financial strength and stability. TotalBank serves individual depositors through digital banking channels, with products requiring a minimum deposit of $25,000 for CDs.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for TotalBankMiami.