ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
Grainger
The CSC Real Time Analyst supports Workforce Management by monitoring contact center performance and coordinating timely staffing actions to achieve customer experience and productivity goals. The role involves tracking service levels, queue conditions, and operational trends to identify risks and partner with cross-functional teams to maintain accurate intraday plans. This position provides performance reporting and documentation to support consistent Workforce Management processes and operational decision-making.
Headquarters
Lake Forest, Illinois, United States
Company Size
10001+ employees
Founded
1927
Grainger (W.W. Grainger, Inc.) is a broad-line distributor of maintenance, repair and operations (MRO) products and services for businesses, institutions and government customers. It offers a wide selection of industrial supplies—safety gear, hand and power tools, fasteners, electrical and HVAC components, cleaning and facility maintenance items—through e-commerce, branches and catalogs. Grainger also provides inventory-management, reordering and technical-support solutions to help customers reduce downtime and streamline procurement. The company serves a range of customers from small businesses to large enterprises across North America and internationally.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Grainger.
51% below the average for this role