CSR

As a Customer Service Representative at Glass America, you will play a pivotal role in the shop operations team by managing high-volume communications and scheduling appointments efficiently with outstanding customer service skills. You will utilize internal software to update customer records, generate quotes for repair and installation services, and coordinate closely with field technicians to ensure operational goals are met. Essential duties include maintaining organized phone and email lines, managing inventory levels, and providing general assistance to the dispatch and parts teams as needed.