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CST Team Lead at Paytm - ApplyBlast

CST Team Lead

Paytm

1 month ago

3.2 on Glassdoor

Noida, Uttar Pradesh, India

Onsite

Full Time

Senior

0 applicants

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About this role

Paytm is seeking a CST Team Lead to join the Customer Experience team within the CST Travel business. The role involves leading a team to deliver exceptional customer service across multiple channels while handling escalations and driving process improvements. The ideal candidate will have a background in hospitality or hotel customer support and possess strong leadership and communication skills.

Responsibilities

Lead exceptional service across phone, email, chat, and social channels
Handle escalated and complex customer issues with empathy, clarity, and closure
Guide day-to-day floor performance including quality, productivity, and SLAs

Skills

About Paytm

paytm.com

Headquarters

Noida Sector 16, Uttar Pradesh, India

Company Size

10001+ employees

Founded

2010

View Profile

Paytm is an Indian digital payments and financial services platform that enables fast, secure UPI transfers, mobile recharges, bill and utility payments, and everyday merchant transactions. Beyond its consumer wallet and apps, it provides Paytm Payments Bank, QR and point-of-sale solutions for merchants, plus APIs and tools for businesses. The company also offers a range of financial products including lending, insurance, and investment services, positioning itself as an integrated fintech ecosystem across India.