Cust Care Rep I-Bilingual (US)
Elevance Health(11 days ago)
About this role
The Customer Care Representative – Bilingual (English/Spanish) is responsible for assisting customers with their questions regarding health insurance benefits, claims, and provider contracts through phone and written communication. The role involves providing solutions, documenting inquiries, and maintaining positive customer relations within a hybrid work environment. Training is provided, and the position supports healthcare clients with a focus on customer service and operational analysis.
Required Skills
- Customer Service
- Insurance Benefits
- Claims Processing
- Data Documentation
- Bilingual Spanish English
- Communication
- Problem Solving
- Health Care
- CRM Systems
- Information Analysis
About Elevance Health
elevancehealth.comElevance Health, formerly Anthem, Inc., serves people across their entire health journey taking an integrated whole-health approach.
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