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Custom Software Engineer at Accenture - ApplyBlast

Custom Software Engineer

Accenture

3 months ago

3.9 on Glassdoor

Bengaluru, India

Onsite

Full Time

Senior

0 applicants

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About this role

This role is for an Integration Lead with over 10 years of experience specializing in architecting and implementing enterprise integration solutions, particularly within conversational AI and contact center ecosystems. The position requires deep expertise in platforms like NICE Cognigy.AI, API-first architectures, and major CCaaS providers such as Genesys and Salesforce. The incumbent will provide technical leadership, define integration standards, and mentor teams to build scalable, high-availability systems.

Responsibilities

Architect and implement enterprise integration solutions for conversational AI
Lead technical teams in designing API-first and event-driven systems
Mentor junior engineers and conduct design reviews for complex integrations
Collaborate with stakeholders to define integration standards and roadmaps
Troubleshoot production issues across telephony and CRM platforms

Skills

Qualifications

Bachelor's Degree in Computer Science or related field5+ Years of Experience in Contact Center TechnologyProfessional Certification in Contact Center Solutions (Preferred)

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.