Customer Account Analyst

The Customer Account Analyst develops and executes process improvements across multiple systems within the Customer Care Division, assessing business processes and analyzing system components for deficiencies. The role provides technical and functional support, conducts process audits, and resolves complex customer service issues to help the organization operate more efficiently. Working under a designated supervisor, the analyst collaborates with staff, consultants, and vendors to design and implement processes that support optimal use of complex system applications.