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Customer Account Specialist at Hewlett Packard Enterprise - ApplyBlast

Customer Account Specialist

Hewlett Packard Enterprise

2 months ago

4.8 on Glassdoor

Tlaquepaque, Jalisco, Mexico

Hybrid

Full Time

Medior

0 applicants

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About this role

The Customer Account Specialist provides professional solutions to end-users, dealers, and service providers by resolving escalated case issues received via telephone and written correspondence. This role serves as an escalation link for field employees, executives, and channel partners regarding customer satisfaction issues, including availability, pricing, product safety, and complaints. The position requires intermediate-level subject matter knowledge to address moderately complex business issues within defined practices and procedures.

Responsibilities

Provide professional solutions to end-users and service providers for escalated case issues
Act as an escalation link for field employees and executives regarding customer satisfaction issues
Analyze information and make recommendations within defined practices and procedures

Skills

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.