Customer Adoption Manager - Santa Fe

The Customer Adoption Manager acts as an operational consultant and change strategist, bridging post-sale software deployment with client operations to ensure maximum software utilization and value realization. This role involves on-site engagement at dispatch centers and emergency call points to monitor software usage, optimize workflows, and drive user adoption across critical public safety and corporate systems. The position requires collaboration with internal product, support, and account leadership teams to secure software renewals and enhance operational efficiency.