Customer Advisor (Refer - A - Friend)

NATIONAL(6 months ago)

Cape Town, South AfricaOnsiteFull TimeJunior$42,043 - $57,211 (estimated)Customer Service

About this role

Customer Advisor (Refer-a-Friend) is a full-time, permanent contact-centre role based in Cape Town with Capita South Africa. The role sits within the company's customer service operations and is tied to an employee referral incentive program. Candidates must meet stipulated call-centre experience and background-check eligibility to be considered.

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Required Skills

Customer Service
Data Entry
Multi-Channel
Complaint Handling
Mentoring
KPI Management
Communication
Vetting Checks

Qualifications

Matric or NQF 4 Certificate
ITC
Clear Criminal Record
Vetting Checks

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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