Customer Advisor

NATIONAL(2 months ago)

Cape Town, South AfricaOnsiteFull TimeJunior$43,589 - $59,231 (estimated)Customer Service

About this role

A Customer Advisor serves as the primary point of contact for customers, managing inbound contacts across multiple channels to uphold service standards and compliance. The role is full-time, based in Cape Town, and may involve supporting more experienced colleagues in escalation or mentoring duties.

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Required Skills

Customer Service
Complaint Handling
Data Entry
Communication
Mentoring
Multi-Channel
KPI Management
Data Protection

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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