Customer Advisor
NATIONAL(8 months ago)
About this role
A Customer Advisor based in Cape Town supporting Tesco Mobile customers through a contact centre. The role is part of a customer service operations team delivering service across campaigns that operate on UK hours. It is a full-time, permanent position with a rostered shift pattern including holiday coverage.
Required Skills
- Customer Service
- Active Listening
- Problem Solving
- Time Management
- Communication
- Empathy
- Conflict Resolution
- Computer Literacy
- Adaptability
- Analytical Skills
Qualifications
- Grade 12 (Matric)
About NATIONAL
gov.ukGOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.
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